Towing & Roadside Assistance FAQs
When your vehicle breaks down or you experience a roadside problem, you may have questions about what type of help you need, where service is available, and when you can call. At Affordable Towing Services, we want to make requesting assistance as straightforward as possible.
General Towing Questions
Are you available 24 hours a day?
Yes. Affordable Towing Services operates 24 hours a day, 7 days a week. Vehicle problems can happen at any hour, so our towing and roadside assistance services are available during the day, at night, and on weekends.
What towing services do you provide?
We provide towing services, emergency towing, and vehicle recovery for customers dealing with disabled vehicles and other situations that require towing assistance. If you are unsure which type of service you need, call us and explain what happened.
When should I call for a tow?
You should consider calling for towing assistance when your vehicle cannot operate, cannot be safely driven, or otherwise needs transportation. If you are not sure whether your situation requires towing or roadside assistance, call(201) 522-5568and describe the problem.
Do you provide emergency towing?
Yes. Emergency towing and vehicle recovery are among our primary services. We are available 24/7 for unexpected vehicle problems that require towing or recovery assistance.
What should I tell you when I call for towing?
Provide your current location, information about your vehicle, and a description of what happened. Let us know whether the vehicle can currently be driven and what type of assistance you believe you need. If you are not sure, simply explain the situation.
Roadside Assistance Questions
What roadside assistance services do you offer?
Our roadside assistance services include jump starts, vehicle lockout assistance, flat tire assistance, and fuel delivery. If roadside assistance is not enough to address the problem, we also provide towing and vehicle recovery.
Can you help if my car battery is dead?
Yes. We provide jump start assistance for vehicles experiencing battery-related starting problems. If your vehicle still cannot be safely driven and requires towing, we can also assist with that service.
Do you provide vehicle lockout assistance?
Yes. If you cannot access your vehicle, call us for vehicle lockout assistance. This service is available 24/7 throughout our coverage area.
Can you help with a flat tire?
Yes. Affordable Towing Services provides flat tire assistance as part of our roadside services. If a tire problem leaves your vehicle unable to continue safely, call us for help.
What if I run out of gas?
We provide fuel delivery service when an empty tank leaves you stranded. Call us with your location and let us know that you have run out of fuel.
Does every roadside problem require towing?
No. Depending on the situation, a jump start, vehicle lockout service, flat tire assistance, or fuel delivery may address the immediate problem without requiring a tow.
If the vehicle cannot be safely driven after roadside assistance, towing may be the appropriate next step.
Service Area Questions
What areas do you serve?
Affordable Towing Services operates throughout a 50-mile service radius from the Fort Lee, NJ area. Our coverage includes Fort Lee, surrounding Bergen County communities, and other parts of North Jersey within our service radius.
Do you provide towing throughout Bergen County?
Our coverage includes many communities throughout Bergen County, including Fort Lee, Englewood, Englewood Cliffs, Hackensack, Teaneck, Palisades Park, Leonia, Edgewater, Cliffside Park, Ridgefield, Paramus, Fair Lawn, and surrounding areas within our service radius.
Do you serve areas outside Bergen County?
Yes, our 50-mile service radius extends beyond Bergen County toward communities in surrounding parts of North Jersey, including areas of Hudson, Passaic, and Essex counties.
Because coverage depends on the exact location of your vehicle, call(201) 522-5568to confirm service for your area.
What if my town is not listed on your website?
Call us. The communities mentioned on our website are examples and do not represent every location within our coverage area. If you are within approximately 50 miles of our Fort Lee-area base, contact us to discuss service availability.
Do you have a location I need to visit?
No. Affordable Towing Services operates as a service-area business, and we do not advertise a public walk-in storefront. Our towing and roadside assistance services are provided where customers need help within our coverage area.
About Affordable Towing Services
How long has Affordable Towing Services been in business?
Affordable Towing Services was established in 1993. We continue to provide towing, vehicle recovery, and roadside assistance throughout our service area.
What makes Affordable Towing Services convenient for roadside emergencies?
Our combination of 24/7 availability, a 50-mile service radius, and multiple towing and roadside services means customers have one number to call for many common vehicle problems.
We can assist with towing, emergency vehicle recovery, dead batteries, vehicle lockouts, flat tires, and empty fuel tanks.
Can I call even if I do not know exactly what is wrong with my vehicle?
Yes. You do not need to diagnose your vehicle before calling us. Tell us what happened, what you notice when you attempt to operate the vehicle, and where you are located.
Based on the situation, we can determine whether you may need roadside assistance, towing, or vehicle recovery.
Cash for Junk Cars FAQs
Do you buy junk cars?
Yes. Affordable Towing Services offers cash for junk cars. If you have an old, damaged, unused, or unwanted vehicle you are interested in selling, call us to discuss it.
How much can I get for my junk car?
The amount can depend on the specific vehicle and its condition. We do not advertise a guaranteed cash amount without information about the vehicle. Call (201) 522-5568 and tell us about the vehicle you want to sell.
What information should I have about my junk car?
Provide basic information about the vehicle, its general condition, and where it is located. We can ask for any additional information needed to discuss the next steps.
What should I do if my vehicle breaks down?
If your vehicle becomes disabled while you are driving, pay attention to your surroundings and prioritize your immediate safety. If possible and safe, get away from active traffic and avoid attempting to continue driving a vehicle that may be unsafe to operate.
Once you are in a safer position, call Affordable Towing Services. Tell us where you are, what happened, and what condition the vehicle is in.
If you already know you need towing, let us know. If you are unsure, describe the symptoms or roadside problem. Because we provide both towing and roadside assistance, we can help determine the appropriate next step.
Around-the-Clock Service
Call Affordable Towing Services 24/7
Still have a question or need assistance now? Affordable Towing Services is available 24 hours a day, 7 days a week for towing and roadside assistance throughout our 50-mile service radius from the Fort Lee area.
Whether you need a tow, emergency vehicle recovery, jump start, lockout assistance, flat tire help, fuel delivery, or information about selling a junk car, one call can get the process started.
